Frequently Asked Questions

Who is Gizmo Kids?

Gizmo Kids is an Australian-based online store that offers a wide range of kids' DIY robotics kits, STEM kits, and science toy kits designed to spark curiosity and foster learning through play.

Who are Gizmo Kids' products for?

Our products are designed for children aged 3 to 15 who have a keen interest in science, technology, engineering, and mathematics (STEM). However, anyone with a curiosity for learning and creating will find our kits both fun and educational.

Are your products safe for young children?

Absolutely. Safety is our top priority. All our products are rigorously tested and comply with Australian safety standards. Each product description on our website includes age recommendations and safety information.

How do I know which kit is right for my child's age and skill level?

Each product on our website includes detailed information about the recommended age range and skill level required. If you need further assistance, our customer service team is happy to provide personalized recommendations.

How long does shipping take?

Shipping times vary depending on your location whether its within Australia or internationally. Typically, orders are delivered within 7 – 12 business days. For international orders, please allow 12 – 15 business days.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email that you can use to track your order on our carrier’s website.

What is your return policy?

We accept returns within 30 days of purchase for unopened items in their original condition. Please visit our Returns & Exchanges page for detailed information on how to return an item.

Do you offer support if I have trouble with a kit?

Yes, we offer comprehensive support. Our customer service team is available to answer any questions you may have.

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